ENDURANCE EVENTS - SOUTH AFRICA
A 24/7 teammate that never sleeps.
We built an AI agent that handles participant communication and admin for a 100-mile trail race, freeing the team to focus on the event.
Before
~20 emails/day
Before
Handled by a person
After
Fully automated
After
5 organisers freed up
A 100-mile trail running event in South Africa was being overwhelmed by participant communication. Questions, queries, and admin were flooding in faster than a small volunteer team could handle.
We set up a 24/7 AI agent that manages it all -- facilitating every email, handling customer queries, and assisting the organising team with the day-to-day administration of running the event.
The agent handles around twenty emails a day that a person used to manage by hand. For the five race organisers, it's given back an immense amount of time -- freeing them from the inbox so they can focus on the work they actually want to do: putting on a great race.
MORE CASE STUDIES
Got a story of your own waiting to be written?
Tell us what's slowing your business down. We'll tell you honestly what we'd do about it.
Let's talk